Shipping & Returns
Free shipping on every order. Easy 30-day returns. We've made it simple.
Shipping
All orders are dispatched within 1 business day (Monday to Friday). Delivery timeframes begin from dispatch and are estimates provided by Australia Post — actual times may vary by location.
Dispatched From
Still Beauty
246 Howick St
Bathurst NSW 2795
Tracking
You'll receive a shipping confirmation email with your Australia Post tracking number. Track anytime from your order tracking page.
Shipping Areas
All Australian addresses, including PO Boxes and Parcel Lockers. International shipping is not available yet.
Returns
We want you to be happy with your purchase. If you're not, we accept returns within 30 days of delivery under the following conditions:
- The product must be unopened and in its original packaging
- The product must be in resaleable condition
- Proof of purchase is required (order number or confirmation email)
Email hello@stillbeauty.com.au or message us on Facebook Messenger with your order number and reason for return.
We'll confirm your return and provide instructions within 24 hours.
Send the product to our returns address below. Return shipping is the customer's responsibility unless the item is faulty or incorrect.
Return Address
Still Beauty
Parcel Locker 10275 33424
14 Dumaresq St
Campbelltown NSW 2560
Do not send returns to our dispatch address — they must go to Campbelltown.
Refunds
Processed within 3–5 business days to your original payment method. You'll receive an email confirmation.
Afterpay, Zip, or Klarna refunds are processed through the respective service and your plan adjusted accordingly.
Damaged or Incorrect Items?
If your order arrives damaged, faulty, or incorrect, contact us within 7 days with your order number, photos, and a brief description. We'll arrange a replacement or full refund at no extra cost — no need to return the item.
Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault or doesn't match its description, you're entitled to a replacement or refund regardless of the timeframes above.