FAQs
Questions We Get the Most
-
Please refer to our map for travel zones. Alternatively, you can visit us at our Collingwood rooms.
-
While no one ever wants to cancel a massage, we understand that life has a nasty habit of getting in the way. If you need to cancel, please give us at least 48 hours’ notice. After that time, you will incur the full price of the treatment. You can always pass the appointment on to a friend.
-
You can claim remedial massage on private health insurance. However, not all of our therapists are remedial practitioners. Please contact our reception staff to find out which therapists you can claim with.
-
We use cold-pressed almond oil and pure essential oils to ensure that your skin is left soft and hydrated.
-
You better believe they are! All our therapists hold either a Certificate in Massage Therapy or a Diploma of Remedial Massage. We also provide all of our therapists with hours of training, ensuring each and every massage is of the highest consistent quality.
-
We are a small, hands-on business. Each therapist is part of the STILL family. As well as in-house training, our therapists undergo thorough and ongoing vetting to ensure that everything is kept up to date.
-
Please bear in mind that most treatments require the use of a full-body retractable massage table, so generally speaking if the space is large enough to swing a cat it should be fine.
-
Not really a question, but congratulations! Prenatal massage is a very important part of your journey. If you’re still in your first trimester, please make sure that your doctor has given you the go-ahead before starting treatments.
-
We always tell our clients to listen to their bodies. If it's telling you that you need a treatment straight after birth, you should have one. If it’s telling you to wait a little while longer, wait. If you’ve had a C-section, you will not be able to lay on your stomach until the scar has healed. We can, however, still do a full-body massage with you lying on your back.