Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Place an order (name, email, phone number, shipping and billing address)
• Create an account on our website
• Subscribe to our newsletter
• Contact us via email, Messenger, or our contact form

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, and pages visited. This data is collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to your enquiries and provide customer support
• Send marketing communications (only with your consent, and you can unsubscribe at any time)
• Improve our website and customer experience
• Comply with legal obligations

3. Payment Security

We do not store your credit card details. All payment information is processed securely by our trusted third-party payment processors:

• Stripe — for credit and debit card payments
• PayPal — for PayPal payments
• Afterpay, Zip, Klarna — for buy-now-pay-later services

These processors are PCI DSS Level 1 compliant, the highest level of payment security certification. Our website uses SSL encryption to protect all data transmitted between your browser and our servers.

4. Cookies

Our website uses cookies to:

• Remember your cart contents and preferences
• Keep you logged in to your account
• Analyse website traffic and usage patterns (via Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality, such as maintaining your shopping cart.

5. Third Parties

We may share your personal information with the following third parties, solely for the purposes described:

• Australia Post — to deliver your orders and provide tracking
• Stripe & PayPal — to process your payments
• Google Analytics — to analyse website usage (anonymised data)

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are kept for a minimum of 7 years for tax and legal compliance. You can request deletion of your account and personal data at any time by contacting us.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us.

8. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Last updated: February 2026

10. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: hello@stillbeauty.com.au
• Facebook Messenger: stillbeautyaus