Anua Heartleaf Low pH Deep Cleansing Water 500g

Yes, this cleansing water features a low-pH base that respects the acid mantle, making it suitable for sensitive and blemish-prone skin.

Saturate a cotton pad with the cleansing water and wipe it across your face, eyes, and lips until no makeup transfers onto the pad. For the cleanest finish, follow with a low-pH water cleanser or rinse with lukewarm water.

The cleansing water has a featherweight fluid texture that effectively lifts long-wear makeup, including mascara, without the need for rubbing or rinsing.

Yes, the Anua Heartleaf Low Ph Deep Cleansing Water is an authentic product that ships from Australia. Enjoy free standard shipping on orders over $65.

We keep things simple. By specialising in a curated selection of K-beauty essentials rather than stocking thousands of products, we cut the overhead that drives up prices at larger retailers.

We purchase directly from authorised distributors in high volume, which gives us access to better wholesale rates. Those savings go straight to you — no inflated markups, no middlemen.

Our lean, Australia-based operation means lower warehousing and fulfilment costs, so we can consistently offer prices that rival or beat the competition. We also offer free shipping on orders over $65, and our Price Beat Guarantee automatically monitors competitor prices and adjusts ours to ensure you always pay less.

Yes, 100%. We source every product directly from authorised distributors. Every unit is genuine, factory-sealed, and comes with full manufacturer packaging.

We can provide proof of authenticity upon request. Our reputation depends on selling only legitimate products, and we stand behind every order with our money-back guarantee.

Once your order is dispatched, you’ll receive a confirmation email with your Australia Post tracking number. You can also visit our Track Order page to check your delivery status in real time.

You can also check your order status anytime by logging into your My Account page — your tracking number and a direct link to Australia Post will be right there.

If you haven’t received a tracking email within 2 business days of placing your order, please check your spam folder or contact us and we’ll sort it out immediately.

We do! Here’s how you can save:

• Price Beat Guarantee — our system automatically checks competitor prices every 12 hours and beats the lowest price. You always pay less, no coupon needed.
• Free shipping on orders over $65.
• Bulk savings — purchase multiple units and the price per item drops. Check the product page for current tier pricing.
• Bundle discounts — buy frequently bought together items and save an extra 5%.

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We move fast to get your order to you, but if you need to make a change or cancel, reach out to us as soon as possible. If your order hasn’t been packed yet, we can usually update the details or cancel it for a full refund — no questions asked.

Once an order has been dispatched, we’re unable to modify or cancel it. However, you’re welcome to return the unopened product within 30 days for a full refund or exchange.

Need help? Simply use the Chat with Us or Send a Message buttons on this page, or email us at hello@stillbeauty.com.au — we’ll do our best to accommodate your request.

We’re sorry if that happens. Simply contact us within 7 days of receiving your order with a photo of the issue, or email us at hello@stillbeauty.com.au, and we’ll send a replacement at no extra cost — no need to return the damaged item.

If you’d prefer a full refund instead, we can arrange that too. We want you to be completely satisfied with your purchase.

Currently, we ship within Australia only. We are working on expanding our shipping to international destinations in the near future.

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Absolutely. Our website is protected with SSL encryption, and we comply with Australian privacy laws. We never sell or share your personal data with third parties.

Payment processing is handled by industry-leading providers (Stripe, PayPal) so your financial details are never stored on our servers.

Because we specialise in curated K-beauty essentials, we offer competitive pricing, faster shipping, and more attentive customer service than big-box retailers. Every order matters to us.

Our Price Beat Guarantee automatically monitors competitor prices across Lila Beauty, KBeauty Australia, Nudie Glow, and Beauty Amora — and beats the lowest listed price. You always get the best deal without having to shop around.

We source directly from authorised distributors, so you get the same genuine product — plus free shipping on orders over $65, and a more personal shopping experience with real human support.